Privacy Policy Commitment

Positive Plumbing QLD is dedicated to providing quality services to you, and this policy outlines our ongoing commitments regarding how we manage your Personal Information.

We adhere to the Australian Privacy Principals (APPs) as outlined in the Privacy Act 1988 (Cth). The APPs govern the collection, use, disclosure, storage, security, and disposal of your Personal Information.

For more detailed information on the Australian Privacy Principles, you can obtain a copy from the Office of the Australian Information Commissioner’s website at


What is Personal Information and why do we collect it?

Personal Information refers to data or opinions that uniquely identify an individual. At Positive Plumbing QLD, we collect Personal Information through various channels, including interviews, correspondence, telephone, email, our website, your website, media and publications, and other publicly available sources. Please note that we cannot guarantee the policies of authorised third parties or the content of external website links.

We collect your Personal Information primarily to deliver our services to you, provide information to our clients, and for marketing purposes. Additionally, we may use your Personal Information for secondary purposes closely associated with the primary purpose, under circumstances where such use or disclosure is reasonably expected.

If you wish to opt out of our mailing/marketing lists, you can do so at any time by contacting us in writing.

Whenever we collect Personal Information, we will, when appropriate and possible, provide an explanation of why we are gathering the information and how we intend to use it.


Sensitive Information

Sensitive Information, as defined by the Privacy Act, encompasses details or opinions regarding an individual’s racial or ethnic origin, political opinions, membership in a political association, religious or philosophical beliefs, membership in a trade union or professional body, criminal record, or health information.

We commit to using sensitive information in the following ways:

  1. Primary Purpose: Sensitive information will be utilised for the primary purpose for which it was obtained.

  2. Secondary Purpose: Sensitive information may be used for a secondary purpose directly related to the primary purpose.

  3. Consent: We will use sensitive information with your explicit consent.

  4. Legal Obligations: Sensitive information may be used where required or authorised by law.


Third Parties

Whenever it is reasonable and practical, we aim to collect your Personal Information directly from you. However, there may be instances where we receive information from third parties. In such cases, we will take reasonable steps to ensure that you are informed about the information provided to us by the third party.


Disclosure of Personal Information

Your Personal Information may be disclosed in various circumstances, including:

  1. Third Parties: Your information may be shared with third parties when you provide consent for such use or disclosure.

  2. Legal Requirements: We may disclose your Personal Information when required or authorised by law.


Security of Personal Information

We store your Personal Information in a manner that reasonably safeguards it against misuse, loss, unauthorised access, modification, or disclosure.

Upon completion of the purpose for which your Personal Information was obtained, we will take reasonable steps to either destroy or permanently de-identify it. However, please note that a majority of Personal Information is retained in client files, and these files will be securely maintained by us for a minimum period of 7 years.


Access to your Personal Information

You have the right to access and update/correct the Personal Information we hold about you, with certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Positive Plumbing QLD does not charge any fees for access requests. However, an administrative fee may be applicable for providing a copy of your Personal Information. To safeguard your Personal Information, we may request identification from you before releasing the requested information.


Maintaining the Quality of your Personal Information

Ensuring the accuracy and currency of your Personal Information is crucial to us. We are committed to taking reasonable steps to guarantee that your Personal Information is accurate, complete, and up-to-date. If you discover that the information we hold is outdated or inaccurate, kindly inform us as soon as possible. This allows us to promptly update our records, ensuring the provision of quality services to you.


Policy Updates

Please be aware that this policy may undergo changes periodically, and the most recent version is accessible on our website. 


Privacy Policy Complaints and Enquiries

If you have any questions or concerns regarding our Privacy Policy, please reach out to us at:

PO Box 107, Narangba QLD 4504

[email protected]

0407 172 106